Frequently Asked Questions
1. How does Lapels fold my clothes?
Your clothes will be folded beautifully and neatly just like Mom used to! We separate them by gender and size (as best as we can) to make them easy for you to put away.
2. How does Lapels wash my clothes?
We separate lights and darks then wash them in our unique environmentally friendly process . It’s a revolution in garment care. The Ozone Laundry System not only cleans but sanitizes your clothes, ensuring they are odor-free and allergen-free. It’s like filling your home with freshness with each clean load.
3. What items CAN I put in the Wash-Dry-Fold GREEN bag?
Please only put clothes that typically get folded like undershirts, pajamas, socks, spandex, underwear, jerseys, jeans, towels, etc. in the green bag. Wash-Dry-Fold items will not be pressed! If you want anything pressed then please use the orange bag that we will provide.
Note: Please do NOT overfill the bag to the point where it cannot be closed. If the bag remains open, your garments may be lost during transit.
4. What items should I NOT put in the Wash-Dry-Fold GREEN bag?
Wash-Dry-Fold literally means we Wash then Dry then Fold so please do NOT put any dry clean or delicate items with materials like: silk, wool, linen, leather, fur, velvet, corduroy, OR any items that you want pressed in the green bag.
5. Can I put men’s dress shirts, dress pants or other dry cleaning items in the Wash-Dry-Fold GREEN bag?
Please do NOT put any items in the Wash-Dry-Fold GREEN bag that you want pressed. Put these in a separate ORANGE bag (we also provide this for you.) Because those garments belong to Shirt Laundry and Dry Clean, they will be professionally cleaned and pressed, thus they will be charged by item.
6. What is the difference between Shirt Laundry and Shirt Dry Clean?
Most men’s dress shirts are Shirt Laundry. This means that our process is: shirts are laundered, and then put on the shirt pressing machine while the shirt is still wet and pressed with HIGH TEMPERATURE. Thanks to our state of the art shirt pressing machine, we can press it much faster and keep our quality higher than others. This helps to reduce our labor costs so we can pass on the benefit to our customers of much lower prices compared to the dry cleaning process.
The shirt Dry Clean process is: we dry clean them (in GreenEarth® solvent), the dry cleaning process will dry the garments, then we STEAM the garments on our pressing machine (the temperature is much lower than the shirt pressing machine). That involves professional skills and techniques which are best for all garments with materials like silk, linen, wool, velvet, corduroy, spandex, polyester…
7. Can I put comforters and pillows in Wash-Dry-Fold bag?
Comforters, pillows, and blankets are not included in wash, dry & fold. These will be charged separately as household items. However, you will get a discount on these items depending on which subscription tier you are enrolled in.
8. Is same day service Wash-Dry-Fold available?
Same day Wash-Dry-Fold service is available on a walk-in basis only, Monday through Friday before 10AM, if you bring it to our North Andover location. Same day service is not available for other locations or for our Route pickup and delivery service.
9. Is there an extra cost for Pickup and Delivery?
No, our Pickup and Delivery service is ABSOLUTLY FREE. You pay the same as store price.
10. Which Premier Laundry Club Subscription Tier is right for me?
Premier Laundry – LITE is ideal for individuals. You will have 1 Bag of laundry free per week. Additional laundry beyond your included bags will be weighed and charged at just $2.70 per pound. Plus 20% discount on dry clean items.
Premier Laundry – PLUS is ideal for a family of 2 to 3. You will have 2 Bags of laundry free per week. Additional laundry beyond your included bags will be weighed and charged at just $2.70 per pound. Plus 25% discount on dry clean items.
Premier Laundry – MAX is ideal for a family of 3 to 5. You will have 3 Bags of laundry free per week. Additional laundry beyond your included bags will be weighed and charged at just $2.70 per pound. Plus 28% discount on dry clean items.
11. How do I switch Subscription?
If the subscription tier you initially selected does not suit your needs, you can change your tier at any time. The new subscription tier will take effect as soon as your current one expires.
12. Is there a minimum order size?
If you use Wash-Dry-Fold service ON DEMAND, it ‘s $45 / bag.
13. What happens if I go over the bags included free in my subscription?
No problem. Addtional laundry beyond your included bags will be weighed and charged just $2.60 per pound.
14. How long is the subscription for?
The Premier Laundry Club subscription is active from the date you sign up for a week (until the date before your sign up date on the following week). And it will automatically renew unless you cancel it. (To cancel, please give us a call or email us.)
15. What if I don’t use all my bags?
They will be lost if not used.
16. How do I cancel my laundry subscription?
Please call us or email to request canceling your subscription.
17. Are there any additional charges?
You are charged per pound for each pound over your plan’s limit. You are also charged separately for any items (such as dry cleaning items, comforters, pillows, blankets) not fitting into the Wash-Dry-Fold category. Your plan’s dry cleaning discount is applied, and you are charged accordingly.
18. Will you treat stains for Laundry Shirts, especially collars, cuffs and front?
We do treat stains, with special care taken on collars, cuffs, and food stains. We are very proud of our quality; your shirts will be back looking like new.
19. Why is a women’s shirt cleaning more expensive than a men’s dress shirt?
The main reason is due to the labor involved in the handling/processing of the different shirts. Only men’s dress shirts are done and charge as laundry shirts because they can be machine-pressed and this is less labor involved. All women’s shirts/ blouses fall into the dry cleaning category because they have to be finished by hand as they won’t fit on the bulky shirt machine press without ruining their shapes. Women’s shirts have more feminine curvy shapes along with possible layers and slices that must be hand-processed by a skilled professional like dry cleaning instead of being able to be mounted and pressed quickly by the generic shirt pressing machine.
20. Do you charge for replacing missing buttons on shirts?
We replace missing buttons on your shirts FREE of charge when you use our Shirt Laundry services. This is one of our high quality standards.
21. Can I recycle the hangers and plastic bags?
Yes! Just put the hangers (please tie them together so they won’t damage your clothes) and plastic bags into one of our delivery bags with your clothing. We will recycle them for you.
22. Is your Dry Cleaning safe?
Our dry cleaning is non-toxic, environmentally friendly, safe for people, and gentle on clothes thanks to our GreenEarth® cleaning process.
The GreenEarth® process uses liquid silicone in place of petrochemicals. Essentially liquified sand, silicone is non-hazardous and non-toxic to the environment. When released to the environment, it safely breaks down into three elements it is made from: sand (SiO2) and trace amounts of water and carbon dioxide. Which means it is safe for the air, water, soil and most especially you.
Silicone fabric finishes can add softness, reduce shrinkage and improve wrinkle recovery, tear strength, abrasion resistance, and loft recovery.
You can see, smell and feel the difference!
23. How Membership billing works?
– Membership is billed automatically every week. Charges apply weekly whether laundry service is used or not.
– Your weekly pickup stop is reserved exclusively for you.
– Unused bags do not roll over.
– To pause or cancel, notify us by text or email before your next billing date.
– Membership continues until canceled.
24. Do you offer free pickup and delivery?
We offer two pickup options:
- On-Demand Pickup & Delivery — For our Premier Laundry Club wash & fold subscription members. Weekly pickup is included free with your subscription, no minimum.
- On-Call Pickup — For non-subscription dry cleaning and one-off orders. Free home and office pickup with a $100 minimum order or a small delivery fee will apply. Schedule by calling us or signing up online.
25. Are your cleaning chemicals safe for sensitive skin?
Yes. We use GreenEarth silicone-based technology — odor-free, non-allergenic, non-irritating, and safe for sensitive skin and the environment. We also use ozone-sanitized aqueous cleaning for our wash & fold service. No harsh perchloroethylene (PERC) or hydrocarbon solvents.
26. How much does wedding gown preservation cost?
Wedding gown preservation pricing depends on the dress style, fabric, beadwork, train length, and condition. We provide a custom estimate for each gown.
Get your free preservation estimate by filling out our short form: lanslapels.com/wedding-gown-estimate
Drop off your dress within 30 days of your ceremony for the best preservation results.
27. Do you do alterations on the same day?
Same-day alterations are not available, but next-day service is offered for simple jobs like hems, waist adjustments, and basic seam work — drop off before 10am.
- Normal alteration turnaround is 1 week for most jobs. Complex alterations (wedding dresses, suit jackets, formalwear, lining replacement) may take longer. Call ahead to confirm timing for your event.
28. Do you replace missing buttons for free?
Yes — we replace missing or broken buttons free on all laundered shirts with matching buttons from our extensive collection. Every shirt is inspected for button condition before it goes back to you.
- For dry-cleaned items (suit jackets, dress pants, blouses, dresses), button replacement is available for a small additional charge depending on the button type.
29. What's your satisfaction guarantee?
We back every garment with our Double Money Back Satisfaction Guarantee. If you're not satisfied, bring the item back within a week and we'll re-clean it for free. If you're still not happy, we'll double your money back — no questions asked.
- Note on stains: While we use professional spot-treatment techniques on every garment, we cannot guarantee complete stain removal. The outcome depends on the type of stain (wine, ink, blood, oil), the fabric, how long the stain has set, and any prior cleaning attempts. We always tell you upfront if a stain is unlikely to come out completely.
30. Do you clean comforters and bedding?
Yes — we professionally clean comforters, duvets, blankets, quilts, pillows, and bedspreads of all fills (down, feather, wool, synthetic). We recommend cleaning 4 times a year to reduce allergens, dust mites, and bacteria. Free pickup & delivery available.
31. Can you clean my leather jacket?
Yes. We specialize in leather and suede cleaning and conditioning for jackets, coats, pants, skirts, and accessories. We can also repair rips, tears, and stains. Furs are cleaned and stored in climate-controlled facilities.
32. Do you do shoe repair?
Yes — we offer full-service shoe repair including resoling, heel replacement, stretching, polishing, stitching repair, and Ugg boot cleaning. Bring in your shoes for a free estimate.
33. Can you clean my area rug?
Yes — we professionally clean area rugs of all materials including wool, silk, cotton, and synthetic. We recommend professional cleaning twice a year (spring and fall). Free pickup and delivery within our service area, so you don't have to haul rugs yourself.
34. Do you have a subscription laundry service?
Yes — our Premier Laundry Club starts at $35/week and includes weekly pickup, professional wash & fold, and delivery. Plans for individuals, couples, and busy families. Sign up at lanslapels.com or call us.
35. What are your hours?
- Wilmington: Monday–Friday 8am–6pm, Saturday 9am–3pm, closed Sunday.
- North Andover: Monday–Friday 7am–7pm, Saturday 9am–3pm, closed Sunday.
- Concord: Monday–Friday 9am–6pm, Saturday 11am–3pm, closed Sunday.
36. Do you store fur coats in the summer?
Yes — our fur storage program runs from June through September. Garments are professionally cleaned, then stored in our climate-controlled facility to protect against humidity, moths, and fabric oxidation. Pickup your fur in October ready for the new season.
37. Are you family-owned?
Yes. Lan's Lapels Dry Cleaning is locally owned and operated by Lan Nguyen and family. We've been serving Wilmington, North Andover, and Concord with personal attention to quality, friendly service, and our Double Money Back Satisfaction Guarantee.
38. Do you clean patio cushions?
Yes — we clean outdoor patio cushions, chair cushions, and boat cushions to remove mildew, sun fade residue, pollen, food stains, and pet hair. We recommend deep cleaning before putting cushions into winter storage to prevent permanent staining.
Do You...
… overwhelmed by the amount of work that piles up in a day, leading to stress and burnout?
…find yourself constantly running out of time to accomplish your daily tasks and responsibilities?
…often neglect your personal well-being and leisure time due to a jam-packed schedule?
…wish you had more hours in a day to spend with your loved ones, pursue a hobby, or simply unwind?
…struggle to find time to take care of essential yet time-consuming tasks like laundry, contributing to your stress levels?
Our Guarantee of Satisfaction
Lan’s Lapels’s goals are to make your life easier and we always want you to look your best. Every dry cleaner talks about how good their quality and service is. But do they guarantee it like we do? We are so proud and confident in our products that we wish to extend this guarantee to you, our most valued client:
Double Your Money Back GUAEANTEE- No Kidding!
Upon receipt of any item that does not meet your expectations, just bring it back within a week. We will redo it FREE of charge! If we still can’t meet or exceed your expectations then we will credit your account or refund you twice the cost you paid to have the garment cleaned.
If you are not completely satisfied with our Wash-Dry-Fold serviceand we cannot quickly and satisfactorily address any issue you have, then simply let us know within a week and we will refund your entire week’s subscription fee.
We Replace Any Missing/Broken Buttons on your shirt for FREE (Applies to shirt laundry services.)!
Are you mad when a laundered shirt comes back from the cleaners with a missing or broken button? With us, you will get the shirt cleaned and we will fix any buttons that are broken or missing for FREE. Our policy with this boutique service is for you to have complete peace of mind when we handle your shirts. It will come back good as new and perfectly inspected to the highest expectation. Simply take it home and enjoy!
What Do Our Clients Say?
I highly recommend Lan's Lapels. Gentle and effective dry cleaning services. Friendly service and very convenient pickup and drop off. I've dry cleaned everything from curtains to wool jackets to men's dress shirts. All cleaned perfectly and timely.
Friendly and prompt service. Can I suggest you post prices for standard items (men's shirt, sweater, women's blouse), to make it easy on people on a budget?
I needed two sleeping bags/camp bags laundered. This is a service that many cleaners don't offer. Lan's Lapels Cleaners in Concord was convenient, did a nice job of cleaning the bags and supplied a carry bag to bring the items home. The people were professional and friendly. I will be a repeat customer.
Excellent customer service and quality cleaning. I brought in 5 comforters that have never been professionally cleaned and they came out wonderful. Thank you so much!
Very kind, with good prices and good work here! Lots of promotions that come through regularly to show customer appreciation and help save money.
Always an honest, knowledgeable solution to any dry cleaning needs at hand. Also reasonably priced for all they offer. I highly recommend using Lan's Lapels cleaners.
Excellent service, convenient pick up option for after-hours retrievals. Replaced a button for free. Strongly recommend!
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Welcome
Lan’s Lapels Dry Cleaning is a full service dry cleaner that prides itself on its superior quality, friendly service and convenience. With environmentally safe cleaning and a satisfaction guarantee you’ll see why so many people have chosen our Lan’s Lapels. Stop by today at our location today and spot the difference for yourself!
Hours
NORTH ANDOVER
Monday – Friday: 7am – 7pm
Saturday: 9am – 3pm
Sunday: Closed
CONCORD
Monday – Friday: 9am – 6pm
Saturday: 11am – 3pm
Sunday: Closed
WILMINGTON
Monday – Friday: 8am – 6pm
Saturday: 9am – 3pm
Sunday: Closed
© 2026 Lan’s Lapels Dry Cleaning
Locations
209 Main Street
Wilmington, MA
978-253-0030
435 Winthrop Ave.
North Andover, MA
978-482-7584
Our heartfelt pledge to you
Double Your Money Back
Guarantee – We Mean It!
If you’re ever disappointed, bring the item back within a week. We’ll re-clean it for free. Still not thrilled? We’ll double refund you, no questions asked.
Broken or Missing Shirt
Buttons?
We’ll fix them for free. Get your shirt back not just cleaned, but perfected, giving you total peace of mind.
Sign Up Our Services
© 2026 Lan’s Lapels Dry Cleaning